About This Workshop

People say behavior change is hard. Well it is not, providing you know how. This two-day pharmaceutical training workshop focuses on creating the quality culture change your company wants. NSF International has presented this workshop to clients around the world. It has been so successful in improving Good Manufacturing Practice (GMP) culture, we are now making it available to everyone. By adopting our simple model for behavior change (B = M.A.t.H.), clients have reported dramatic improvements in workplace behaviors.

Key Learning Objectives

By the end of this workshop you will know and understand:

  • What influences behavior in the workplace and why people do not do what they are meant to do
  • How to successfully apply our “B = M.A.t.H.” model for changing GMP behaviors:
    • The Motivation
    • The Ability to change
    • The trigger event to remind people what to do
    • The Habit so the new behavior sticks
  • How to practically apply the tools and techniques covered

In this interactive course you learn by doing, so you leave with the confidence to make a difference and to change behaviors.

Workshop Outline

The Latest Science-Based Research to Behavioral Change

  • What works and what does not
  • Factors that influence behavior including culture, systems measures, etc.
  • How to use this information to drive the right behaviors that stick

Practicing (and Practicing) Our Simple Five-Step Behavior Change Process

  • Step 1: Identify the specific behavior you want to change
  • Step 2: Identify what drives the old behavior
  • Step 3: Determine how to provide the motivation for the new behavior
  • Step 4: Make the new behavior simple
  • Step 5: Learn how to create the new habit; the trigger/routine reward that makes the new behavior stick

Going E.A.S.T. to Change Behavior by Making It:

  • Easy
  • Attractive
  • Socially acceptable
  • Timely

The world is changing fast. Many old habits and behaviors have to change as well. Gain the knowledge and confidence to do just that.

Why You Should Attend

Learn How to Improve Performance by Making New Behaviors Stick

Are you facing the following challenges?

  • People not following procedures
  • Staff struggling to adopt new practices and ways of working
  • Change initiatives failing
  • Repeat deviations
  • Retraining failing to change behaviors
  • Feeling fed up with “putting out fires” and short-term fixes
  • Wanting to change behaviors but don’t know how

We show you how to spark the quality culture change you need now and provide answers to questions such as:

  • Why do 99.9 percent of New Year’s resolutions fail within hours?
  • Why do you increase risk when you change an old standard operating procedure (SOP)?
  • When you’ve introduced a new SOP why will people always follow the original one?
  • Why should you never make changes before any regulatory inspection?
  • Why do most internal self-inspections fail to improve performance?
  • Why do most deviation corrective and preventive actions (CAPAs) drive the wrong behaviors and increase risk?
  • Why are your SOPs the biggest barrier to improving behaviors?
  • Why do more check signatures increase errors?
  • Why do most key performance indicators (KPIs) drive the wrong behaviors?
  • Why should you anonymize deviation reports in India?
  • Why do most conventional GMP training programs fail to change behaviors?
  • How do you create new habits and working practices that stick?

Course Tutor

Erika Notman - A microbiologist by training, Erika has over 25 years’ experience in the pharmaceutical industry, holding senior roles in both quality control and quality assurance. In addition to her auditing and training expertise in sterile products, Erika is also an expert in error prevention and behavioral change.

With 20 years of operational management experience she has hands-on knowledge of human error (causes and prevention) and culture change, including what works and what doesn’t! She is a firm believer that people do the best they can with what they have available. She also knows that you can’t force people to change their behavior unless they really want to.